Online Interactive Self-Study Learning Objectives:

At the completion of this activity, the participant will be able to:

Module 1 – Medication Management Now 

• Discuss the four elements of medication management services
• Define the five core components of the medication therapy management service model
• List provisions of recent laws that have affected the evolution of pharmacists’ patient care services
• Review the expansion of pharmacy professional authority at the state and regulatory level
• List opportunities for pharmacist-provided patient care services in a variety of practice settings
• Explore contracts and care models that focus on the value and outcomes of care rather than volume

Module 2 – The Clinical Interventionist
Course 1 - The PPCP and Considerations for Older Adults

• Describe the impact of aging on pharmacokinetics and pharmacodynamics.
• Describe characteristics of geriatric syndromes and iatrogenic diseases.
• Explain the risks of medication-related problems in elderly patients, and strategies for reducing their incidence.
• Assess whether an elderly patient requires dosage adjustments for drugs that are cleared renally.
• Describe how the pharmacist’s patient care process applies to delivering clinical pharmacy services.

Course 2 - Clinical case studies

• Apply a systematic approach to reviewing a patient’s medication regimen to assess for medication-related problems (MRPs)
• Devise a strategy for prioritizing MRPs, a plan to address MRPs and implement the plan.

Module 3 – Operations
Course 1 – Planning MMS

• Explain operational processes and considerations for implementing and planning medication management services (MMS)
• Summarize best practices for interprofessional collaboration and communication
• Explain credentialing and privileging processes that may be applicable when providing medication management services

Course 2 – Integrating Clinical Services

• Describe the roles and appropriate activities for pharmacy staff involved in medication management services

Course 3 - Documentation, Payment, Billing and Outcomes

• Discuss best practices for medication reconciliation and its role and importance in medication management services
• Describe how to document medication management services for internal records, patient records, and communications with third parties
• Identify measures to track the economic, clinical, and humanistic outcomes of a medication management service.
• Explain processes to use when billing for medication management services and requirements for various billing approaches

Module 4 – Person Centered Communication

• Explain the principles of cultural sensitivity and the impact of social determinants of health (SDOH) on patient care
• Discuss strategies to improve health literacy among patients
• Identify the stages of behavior change in the Transtheoretical Model of Change
• Describe techniques that support open communication with patients

Module 5 – Implementing Medication Management Services

• Identify successful medication management service (MMS) business models
• Describe the significance of business planning in MMS
• List components of a business plan for MMS
• Describe how to evaluate strengths and weaknesses of current pharmacy operations
• Describe how various compensation opportunities impact business planning
• Recall key considerations for contract review and negotiation
• Review legal considerations for delivering MMS
• Describe elements of an efficient and cost-effective marketing plan for attracting patients, providers, employers, and payers to engage clinical services in your practice setting
• Describe how to develop a plan to use continuous quality improvement to improve services and outcomes
• Create a business, implementation and quality improvement plan for medication management service delivery

Live Seminar Learning Objectives:

At the completion of this activity, the participant will be able to:

• Demonstrate how to collaboratively communicate recommendations with patients, physicians and other providers
• Apply principles of cultural sensitivity to communication practices with patients
• Identify barriers to successful medication management service implementation
• Assess strategies to overcome barriers associated with medication management service implementation
• Evaluate a business, implementation and quality improvement plan for medication management service delivery

For a complete list of learning objectives and for all APhA accreditation information and policies, please visit APhA's website, https://www.pharmacist.com/Education/Certificate-Training-Programs/Medication-Therapy-Management

Seminar Agenda

Saturday, January 17, 2026: 8:00am - 12:00pm (ET)

• Check-in
• Welcome, Introductions and Acknowledgements
• Effective Questioning
• Recommendations to other Health Care Providers
• Implementing a Plan
• Cultural Sensitivity
• Break
• Business Planning and Implementation
• Nest Steps and Wrap Up

Faculty:

Nicole Brandt, PharmD, MBA, BCGP, BCPP, FASCP
Executive Director, The Peter Lamy Center on Drug Therapy and Aging
Professor, Department of Pharmacy Practice and Science
University of Maryland School of Pharmacy

View Dr. Brandt's Profile

Technology Requirements

Self Study

Activity Requirements - Course material and exams will be accessed online - In order to participate in this activity, registrants must have access to a computer with minimum system requirements:

For full technology requirements, please visit: https://help.docebo.com/hc/en-us/articles/360021001819-System-Requirements

Live Seminar (Virtual)

The live seminar will be held virtually via Zoom.  To participate, the registrants must:

• Join Zoom webinar by computer, tablet, or any mobile device
• Must have a working camera and have video enabled throughout the entire program
• Must be present for the entirety of the program to be eligible for completion of the certificate training
• There is a Zoom app that can be downloaded on mobile devices through the App Store or Google Play. Search for Zoom Cloud Meetings app.
• In planning to use a MacBook, Macbook Pro, MacBook Air, iMac, etc., please navigate to https://zoom.us/ (using the Mac computer that will be used for the Zoom session), click on the Download link a the right side of the screen, download and install/run the installer program (named Zoom.pkg).
• Join the meeting 15-30 minutes early to test that your microphone and camera is working properly and to check-in
• Please refer to the following webpages to troubleshoot any audio/visual difficulties:
  https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-or-Test-My-Computer-Audio-
  https://support.zoom.us/hc/en-us/articles/201362313-How-Do-I-Test-My-Video
• The Zoom Meeting Link and password will be sent 3 business days prior to the seminar

Participants are highly encouraged to join the live sessions with video (webcam).  Participation via audio, either through computer audio or by phone, is required.  Information on how to log into the session will be sent prior to the live session date.  Please contact CEHelp@rx.umaryland.edu with any concerns regarding participating in the live seminar as soon as possible.

In order to participate in this activity, registrants must have access to a computer with minimum system requirements:

Accreditation Information

The American Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. The APhA Delivering Medication Therapy Management Services certificate training program is approved for a total of 12.0 contact hours of continuing pharmacy education (CPE) credit (1.2 CEUs). The ACPE Universal Activity Numbers (UAN) for this activity are listed below.

• Successful completion of the self-study component involves passing the self-study assessment with a grade of 70% or higher and will result in 8 contact hours of CPE credit (0.8 CEUs). ACPE UAN: 0202-0000-25-200-H04-P
• Successful completion of the live seminar component involves attending the full live seminar and completing the online evaluation. Successful completion of this component will result in 4 contact hours of CPE credit (0.4 CEU). ACPE UAN: 0202-0000-25-0000-25-201-L04-P and 0202-200-9999-25-201-L04-P

• If you are a Minnesota Pharmacist and want to enroll in the APhA MTM certificate training, please contact CEHelp@rx.umaryland.edu before enrolling.

To obtain 12.0 contact hours of CPE credit (1.2 CEUs) for APhA's Delivering Medication Therapy Management Services program, the learner must complete all components listed above, and CLAIM credit for each component. Participants will need to have a valid APhA (pharmacist.com) username and password, as well as a CPE Monitor account to claim credit. After credit has been claimed, please visit CPE monitor for your transcript. The Certificate of Achievement will be available online upon successful completion of the necessary activity requirements on the participant’s My Training.'

Release Date: July 15, 2025
Expiration Date: July 15, 2028 - PLEASE NOTE:  NO Home Study credit granted after this date; Live Credit can only be granted within 60 days from the day of the seminar attended.
Target Audience: Pharmacists in all practice settings and Student Pharmacist

Development

Delivering Medication Management Services in the Community was originally created in 2007 by the American Pharmacists Association and the American Society of Consultant Pharmacists. Copyright © 2021 by the American Pharmacists Association

Cancellation Policy:

Cancellation with at least fifteen business days' notice prior to the live seminar date will receive a refund minus a $75.00 processing fee if the enrollment code for the self-study has not been redeemed. Participants who redeem the enrollment code will be charged a fee of $250.00 regardless of whether or not they complete any portion of the self-study. Refunds are not available if cancellation is made less than fifteen business days of the live seminar date. Participants must arrive by 8:00am; those who do not arrive before the training begins will not be able to participate in the training.

Please be advised that the University of Maryland School of Pharmacy reserves the right to cancel a program at any time.

Have questions about APhA's "Delivering Medication Therapy Management"? Contact University of Maryland School of Pharmacy, Office of Continuing Education, email: CEHelp@rx.umaryland.edu.