Frequently Asked Questions

If you are having trouble finding an answer for your unique concern, please contact customer service at

Creating a Login and Registering for a Course

  • How do I create a login?
  • How do I register for a course?
  • What payment methods can I use to register for a course?
  • How do I get a receipt for my purchase?
  • What if I forget my password?
  • How do I update my account information?
  • How do I contact customer service?

Completing a Course and Receiving CE Credit

  • How do I access course materials?
  • How do I navigate the online classroom?
  • I completed my course, what do I need to do to receive continuing education (CE) credit?
  • I do not have an NABP ID, what do I need to do to receive CE Credit (for pharmacists)?
  • How do I access my ACPE Statements of Credit?
  • How do I access my ACCME Certificate?
  • Will I receive a Certificate of Achievement?
  • Are there instructors with whom I can interact?
  • Can I take more than one course at a time?
  • How long do I have to complete my coursework?

Refunds and Cancellations

  • What is the refund policy?

Partnering with the University of Maryland School of Pharmacy Office of Continuing Pharmacy Education

  • I am interested in developing a course. How can I add a course to the training portal?
  • I am interested in having my educational activity approved for ACPE credit. How do I receive ACPE approval for my training program?