Motivational Interviewing & Patient Adherence at the Point of Dispensing

Motivational Interviewing & Patient Adherence at the Point of Dispensing

Motivational interviewing (MI) is a useful tool at the point of dispensing.  MI can address patient's barriers to a medication regimen. Brief interviews can uncover a patient’s desire, need, and reasons for change or ambivalence towards change. This course offers the basic principles and skills of motivational interviewing at the point of dispensing.  Strategies and resources to support complex patient adherence are provided. Realistic case examples and sample dialogue are integrated into the educational module.

CE: 1.5 AMA PRA Category 1 CreditTM, 1.5 ACPE Contact Hours
Universal Activity Number (UAN): 0025-0000-18-064-H04-P
Launch Date: 04/04/2018
Expiration Date: 04/04/2021
Course Number: CN#MD007
Target Audience: Physicians, Pharmacists, Dentists
Course Instructors: Kathleen Pincus, PharmD, BCPS, Assistant PRofessor, Department of Pharmacy Practice and Science, University of Maryland School of Pharmacy and Charmaine D. Rochester, PharmD, CDE, BCPS, BCACP, Associate Professor, Department of Pharmacy Practice and Science, University of Maryland School of Pharmacy

Other modules in this series include:

Learning Objectives

At the end of this application-based activity, the physician prescriber will be able to:

  1. Reflect on how motivational interviewing can be useful at the point of dispensing.
  2. Identify the four (4) skills necessary to implement motivational interviewing.
  3. Select a strategy to address a patient barrier to medication adherence at the point of dispensing.
  4. Identify resources to support complex or non-adherent patients during the dispensing process.

Your Instructor

Kathleen Pincus, PharmD, BCPS
Assistant Professor, Department of Pharmacy Practice and Science
University of Maryland School of Pharmacy

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Charmaine D. Rochester-Eyeguokan, PharmD, CDE, BCPS, BCACP
Associate Professor, Department of Pharmacy Practice and Science
University of Maryland School of Pharmacy
View Bio


Technology Requirements

Unless otherwise noted in the course materials, the following are required to access online courses: A computer or mobile device with a stable internet connection; a current internet browser, such as Google Chrome, Microsoft Internet Explorer, Mozilla® Firefox, or Apple® Safari that supports the Adobe® Flash® Player; a PDF Viewer; and the ability to view and update Microsoft Word® and PowerPoint® documents.

Successful Completion requires the learner to complete all practice based activity components including the audiovisual presentations, post-test, and activity evaluation. Participants must receive a score of at least 70% on the post-test in order to receive credit. The post-test may be taken up to three (3) times. Learners must complete the activity evaluation in order to receive CE credit.  A link to the activity evaluation will be available once a learner has successfully completed all other course segments.

Disclosure and Transparency in CME/CPD:
It is MedChi’s policy to ensure the independence, transparency, balance, objectivity, scientific rigor and integrity, as well as validation of content for all CME/CPD activities we accredit. To that end, faculty must disclose to the participants any relationships with companies identified as meeting the ACCME definition of a commercial interest. In the process of the disclosure process, all faculty and planners have disclosed the presences or absence of such relationships to MedChi. MedChi has identified, evaluated and where appropriate, attempted to resolve any potential conflicts of interest. This is done through the use of content validation, the use of evidence-based data, and multi-disciplinary peer review. The information provided as disclosure to the learner, is to inform the learner and aide in judgment, not to imply that disclosed relationships will have a negative effect on a presentation.

Accreditation Statement:
This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of MedChi, The Maryland State Medical Society, and The University of Maryland School of Pharmacy. MedChi is accredited by the ACCME to provide continuing medical education for physicians.

Designation Statements:
Motivational Interviewing & Patient Adherence at the Point of Dispensing
MedChi designates this online educational activity for a maximum of 1.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CME Credit: In order to receive CME credit for participation in these modules the learner is required to complete a post-test and achieve a score of 70% or higher for each module.

Conflict of Interest Disclosure: In accordance with the University of Maryland School of Pharmacy Policy on Conflicts of Interest, faculty certify that they had no potential conflicts of interest while developing the materials for this program.

Use of Trade Names: The trade names provided for the drugs and delivery systems in this module are for the purpose of product identification. The developers of this activity do not intend to imply endorsement for any commercial products discussed.

Resource Disclosure:  Resources are provided for the educational benefit of our learners.   

Privacy and Confidentiality:

The University of Maryland School of Pharmacy is committed to protecting the privacy of our learners. All enrollees are protected under The Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 CFR Part 99) (FERPA). The UMB Policy on Confidentiality and Disclosure of Student Records can be found at:   

In order to submit your continuing education credit to a professional accrediting body, we must collect personal information including, but not limited to, name, NABP ID, and date of birth. When you request continuing education credits, certain personal information will be provided to the professional certifying entity in order to issue Certificates of Credit. 

Copyright:  Resources are provided for the educational benefit of our learners and are not for distribution. All information and materials provided are the property of and have been prepared by the University of Maryland Baltimore or have been granted permission for use by the copyright owner.  No portion of this module may be reproduced or transmitted without written permission.  All rights reserved. 


The University of Maryland School of Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.


Refund Policy
  • A refund, less a $75 administration fee, will be made if cancellations are requested within 15 days of purchase.  Other restrictions may apply.  Refund requests must be submitted in writing to
  • Refunds are not available in the following circumstances :A learner has logged into a course or series;
    • Has launched course materials;
    • Course materials have been shipped; or
    • Request is made after 15 days of the ordering date.
  • Course registrations are non-transferrable.

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