APhA's Delivering Medication Therapy Management (November 2020)

APhA's Delivering Medication Therapy Management

Hosted by: University of Maryland School of Pharmacy

Platform:  This activity will be held virtually via Zoom.  Please see the 'Technology Requirements' for additional information regarding the online classroom and Zoom platforms including requirements for audio and video during the live seminar.

Date: Participants are required to attend both sessions listed below.

  • Friday, November 6, 2020 - 1:00 - 5:00pm (ET)
  • Saturday, November 7, 2020 - 8:00am - 12:00pm (ET)

Registration: Open

Fee: $360.00

Materials: Registered participants will receive an email from the University of Maryland Office of Continuing Pharmacy Education 3 to 4 weeks prior to the program date with instructions to begin the online self-study component of this program.  

APhA’s Delivering Medication Therapy Management Services certificate training program (4th Edition) presents a systematic approach for developing, implementing, delivering, and sustaining MTM services. It includes an overview of the marketplace for delivering MTM services, guidance for implementing MTM services in pharmacy practice, a review of the essential skills and knowledge needed for performing MTM successfully, and an organized process for identifying medication-related problems.  The purpose of this certificate training program is to prepare pharmacists to improve medication use through the delivery of MTM services in a variety of practice settings.

The goals of this program are to:

  • Advance public health and patient care through improved medication use
  • Provide training to enhance pharmacists’ ability to effectively provide MTM services
  • Motivate increased numbers of pharmacists to establish MTM services
  • Communicate benchmark practices for providing MTM services

APhA’s Delivering Medication Therapy Management Services certificate training program has three components:

  • Online interactive self-study with assessment
  • Live seminar (via Zoom) with online evaluation
  • Post-seminar case exercise (participants are required to submit their post-seminar cases prior to claiming credit, information on how to submit cases will be provided during the live seminar)

A Certificate of Achievement will be awarded to participants who successfully complete all program components, including an evaluation.

Key Learning Objectives of the Live Training Seminar:

At the completion of this activity, the participant will be able to:

  • Conduct a thorough medication therapy review (MTR)
  • When interviewing a patient, employ effective communication skills to overcome communication barriers
  • Complete a personal medication record (PMR)
  • Develop a medication-related action plan (MAP)
  • Document medication therapy management (MTM) services in a manner that allows for evaluating patient progress, billing, and tracking clinical and financial outcomes
  • Create a plan for patient follow-up
  • Perform the following tasks, given a patient case that includes one or more medications:
    • Assess patient-specific data and issues, and interpret these findings to identify medication-related problems
    • Develop a patient problem list and a list of the patient’s medication-related problems
    • Establish goals of therapy for each medical condition and medication-related problem identified
    • Make recommendations for resolving situations in which a patient’s medications are potentially inappropriate
  • Discuss the elements of an effective medication therapy recommendation to another health care practitioner
  • Describe the medication use concerns and adverse drug events that are more common in elderly patients
  • Account for pharmacokinetic and pharmacodynamic changes when reviewing an elderly person’s medication regimen
  • List important considerations when determining the operations of an MTM service
  • Identify potential payers for MTM services
  • Explain how to bill for MTM services using CPT codes
  • Describe strategies for marketing MTM services
  • Describe emerging opportunities for delivering MTM services

For a complete list of learning objectives and for all APhA accreditation information and policies, please visit APhA's website, https://www.pharmacist.com/delivering-medication-therapy-management-services.

Seminar Agenda

Friday, November 6, 2020: 1:00 - 5:00pm (ET)

  • Check-in
  • Welcome, Introductions and Acknowledgements
  • The MTM Care Process
  • Break
  • Patient Communication During MTM Encounters
  • Cultural Sensitivity
  • Managing Special Needs of Elderly Patients

Saturday, November 7, 2020: 8:00am - 12:00pm (ET)

  • Case Studies
  • Break
  • MTM Implementation: Financial and Operational Issues
  • Next Steps and Take Home Points
  • Post-Seminar Assignment and Final Instructions


Nicole Brandt, PharmD, MBA, BCGP, BCPP, FASCP
Executive Director, The Peter Lamy Center on Drug Therapy and Aging
Professor, Department of Pharmacy Practice and Science
University of Maryland School of Pharmacy

View Dr. Brandt's Profile

Technology Requirements

Self Study and Post Case Exercise

Activity Requirements - Course material and exams will be accessed online - In order to participate in this activity, registrants must have access to a computer with minimum system requirements:

  • Hardware Requirements: 128 MB of RAM; 16-bit video card capable of 1024x768 screen resolution or better; speakers or headphones, if accessing content with audio
  • Internet Browsers: IE 9 or greater, Internet Edge 12 and greater, Firefox 4 and greater, Google Chrome, or Safari 5 and greater
  • Operating Systems: Windows XP; Windows 7 and 8; Windows Vista; Mac OSX; iOS devices (tablets and phones), please note, iPads do not currently allow Adobe Support to be downloaded onto the device; Android devices (tablets and phones); or Windows 10

For full technology requirements, please visit: http://elearning.pharmacist.com/technology-troubleshooting

Live Seminar (Virtual)

The live seminar will be held virtually via Zoom.  To participate, the registrants must:

  • Join Zoom webinar by computer, tablet, or any mobile device
  • Must have a working camera and have video enabled throughout the entire program
  • Must be present for the entirety of the program to be eligible for completion of the certificate training
  • There is a Zoom app that can be downloaded on mobile devices through the App Store or Google Play. Search for Zoom Cloud Meetings app.
  • In planning to use a MacBook, Macbook Pro, MacBook Air, iMac, etc., please navigate to https://zoom.us/ (using the Mac computer that will be used for the Zoom session), click on the Download link a the right side of the screen, download and install/run the installer program (named Zoom.pkg).
  • Join the meeting 15-30 minutes early to test that your microphone and camera is working properly and to check-in
  • Please refer to the following webpages to troubleshoot any audio/visual difficulties:
  • The Zoom Meeting Link and password will be sent 3 business days prior to the seminar

Participants are highly encouraged to join the live sessions with video (webcam).  Participation via audio, either through computer audio or by phone, is required.  Information on how to log into the session will be sent prior to the live session date.  Please contact CEHelp@rx.umaryland.edu with any concerns regarding participating in the live seminar as soon as possible.

Accreditation Information

The American Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. The APhA Delivering Medication Therapy Management Services certificate training program is approved for a total of 21.0 contact hours of continuing pharmacy education (CPE) credit (2.1 CEUs). The ACPE Universal Activity Numbers (UAN) for this activity are listed below.


  • Successful completion of the self-study component involves passing the self-study assessment with a grade of 70% or higher and will result in 10 contact hours of CPE credit (1.0 CEUs). ACPE UAN: 0202-0000-18-164-H04-P / 0202-9999-18-164-H04-P
  • Successful completion of the live seminar component involves attending the full live seminar and completing the online evaluation. Successful completion of this component will result in 8 contact hours of CPE credit (0.8 CEU). ACPE UAN: 0202-0000-18-165-L04-P / 0202-9999-18-165-L04-P
  • Successful completion of the post seminar case exercise component involves completing 3 post cases (5 post case requirement for students) and submitting an online attestation statement of completion. Successful completion of this component will result in 3 contact hours of CPE credit (0.3 CEU). ACPE UAN: 0202-0000-18-166-H04-P / 0202-9999-18-166-H04-P
    • If you are a Minnesota Pharmacist and want to enroll in the APhA MTM certificate training, please contact CEHelp@rx.umaryland.edu before enrolling.
    • Successful completion of the post seminar case exercise component for Minnesota pharmacists involves completing 12 post cases and submitting an online attestation statement of completion. Successful completion of this component will result in 12 contact hours of CPE credit (1.2 CEU). ACPE UAN: 0202-0000-18-167-H04-P / 0202-9999-18-167-H04-P

Once credit is claimed, Statements of Credit will be available online within 24 hours on participant’s CPE Monitor profile at www.nabp.net.  The Certificate of Achievement will be available online upon successful completion of the necessary activity requirements on the participant’s “My Training” page on www.pharmacist.com.

Release Date: July 1, 2018
Expiration Date: July 1, 2021 - PLEASE NOTE: 
NO Home Study credit granted after this date; Live Credit can only be granted within 60 days from the day of the seminar attended.
Target Audience: Pharmacists in all practice settings


Delivering Medication Therapy Management Services in the Community was originally created in 2007 by the American Pharmacists Association and the American Society of Consultant Pharmacists. Copyright © 2018 by the American Pharmacists Association

Cancellation Policy:

Cancellation with at least fifteen business days' notice prior to the live seminar date will receive a refund minus a $75.00 processing fee if the enrollment code for the self-study has not been redeemed. Participants who redeem the enrollment code will be charged a fee of $250.00 regardless whether or not they complete any portion of the self-study. Refunds are not available if cancellation is made less than fifteen business days of the live seminar date. Participants must arrive by 8:00am; those who do not arrive before the training begins will not be able to participate in the training.

Please be advised that the University of Maryland School of Pharmacy reserves the right to cancel a program at any time.

Have questions about APhA's "Delivering Medication Therapy Management"? Contact University of Maryland School of Pharmacy, Office of Continuing Education, email: CEHelp@rx.umaryland.edu, phone: 410-706-3381.