Frequently Asked Questions

Below are answers to some frequently asked questions about the Knowledge Enterprise and how to register and access courses.  If you are having trouble finding an answer for your unique concern, please contact customer service at cips@rx.umaryland.edu or (410) 706-3381.


To join the Knowledge Enterprise, click the 'Join' button in the menu bar at the top of the page. From this screen, you can register by completing the form. Upon completion of your registration, you will receive a confirmation email with your account information. Please keep this email for future reference.

To receive information about new courses, create a login by clicking the 'Join' tab in the top menu. As new courses launch, you will receive information directly via email.

Log into the Knowledge Enterprise portal by clicking the 'Login' button in the top menu bar. Enter your username and password and click 'Login.' You will be brought to your 'My Account' page. From this page, you can access your courses by clicking 'My Courses,' view your transaction details by clicking 'Order History,' and view/update your personal information by clicking 'Edit Your Account.'

To register for a course, you must first log into the portal. To log in, click the ' Login' button in the top menu. If you already have an account, enter your email and password on this screen. If you do not have an account, click 'Register for an Account.'

Once you are logged in, search for a course by either 'Topic' or 'Profession' by clicking the appropriate buttons in the top menu bar. From this page, select the topic or profession you would like to search. For instance, if you are searching for a course relating to diabetes, select the 'Diabetes' button under 'Courses by Topic.' If you are searching for a pharmacy technician course, select 'Pharmacy Tech' under 'Courses by Profession.'

Once you have selected your search category, you can view additional information about each course by clicking on the course image.

To purchase a course, select the appropriate pricing tier, if applicable, then enter the number of registrations you would like to purchase (the default number is 1) and click 'Add.' Review the information in your shopping cart and click 'Next.' Complete the registration and payment forms. Once you have completed your registration, you can access the online classroom by clicking the 'My Account' link at the top of the page, then clicking the 'My Courses' button.

If you purchased multiple registrations, you will receive enrollment codes which can be sent out to your team so individuals can access the classroom.

Note: If you received a special invitation to participate in a particular course, please follow the steps outlined in your instructions.

The Knowledge Enterprise allows for secure financial transactions directly from the course registration page. Payments must be submitted via credit card at the time of registration. Visa and MasterCard are accepted.

An email confirmation of registration and payment receipt will be sent to the email address used at the time of registration. You may also access your transaction details online by logging into the portal and clicking on the 'My Account' link at the top of the page. Under 'My Account,' click the 'Order History' button. All of your transactions will be listed on this page. Click the 'View Full Invoice' link to view your transaction details.

Some courses may require learners to verify their full-time student status to receive the discounted rate. You can verify your student status with a scanned copy of your most recent photo student identification card. You can email a scanned copy to cips@rx.umaryland.edu. You must also verify your student status via email to cips@rx.umaryland.edu.

Once you have registered for a course, you may access the classroom by logging into the portal. Once you are logged in, click the 'My Account' button in the upper right-hand corner of the page. From the 'My Account' page, click the 'My Courses' button. All of your courses are listed on this page. Click 'View Files/Launch Training’ to access the classroom homepage. View the 'Introduction' video and read through all course materials prior to beginning the course.

Courses are available anytime, from anywhere.

Reading materials and resources can be accessed within the online classroom as a course segment. Click on the link in the right-hand column of the classroom homepage to access the readings and resources.

You may upload your completed assignments and exercises within the online classroom. Once you log into your online classroom, click the 'View/Upload Files' link next to the appropriate course segment for the assignment/exercise upload. Follow the instructions provided on this page to complete the assignment/exercise. When you are ready to upload your file, click the 'Upload' button at the bottom of the 'Course Segment' page. Enter the 'Title' and any appropriate 'Comments/Description' and click 'Upload.' Select the correct file from the dialogue box. Once you have selected the document and the dialogue box has closed, click 'Return to Classroom.' Your assignment has now been uploaded. Click 'View/Upload Files' from the homepage to view your upload.

You may also access your ‘Gradebook’ by clicking on ‘My Gradebook’ in the menu bar.

If you have any difficulty, email cips@rx.umaryland.edu.

Your video exercise is uploaded to the online classroom. A short instructional video will help you through the process of uploading your video exercise from recording to the final upload.

Each ACPE- and ACCME-accredited course will contain at least one test or graded activity. Some courses may have multiple tests or graded activities that need to be completed.

The test(s) and graded activities may be accessed from the classroom homepage. Learners have up to three attempts to successfully complete each graded segment. Unless otherwise noted, learners must earn a score of 70% or higher to pass the test or activity.

Additional instructions regarding the test will be available in the ‘Introduction’ to each course.

In order to receive CE credit you must complete the Activity Evaluation. Unless otherwise noted in the course materials, the Activity Evaluation link is the final course segment within the classroom. Once you have completed all other course segments, you will have access to the Activity Evaluation link. Within the Activity Evaluation, you will be required to enter your NABP number and date of birth. The format for your date of birth is MonthMonthDayDay (MMDD). For instance, if your date of birth is February 7, you would enter 0207.

Your Certificate of Achievement will be available at the bottom of the classroom homepage. Access your certificate by logging into the portal (click ‘Login’ in the top menu). Once logged in, click the 'My Account' link, then click the 'My Account' button. All of your courses are listed on this page, click the 'View Files/Launch Training' link to access the classroom homepage. After the final course segment, click the link for the certificate. If a link is not available, check to make sure you have completed all course segments.

ACPE Statements of Credit
Continuing Education (CE) Statements of Credit will be uploaded into the ACPE CPE Monitor; statements will not be mailed to you. Statements of credit will be available within 60 days of completion of the activity evaluation. Please visit www.nabp.net to learn more about the CPE Monitor and to register for your NABP Profile ID Number.

ACCME Certificates of Completion
For ACCME-approved courses, a certificate with the ACCME information will be emailed to you separately by our ACCME provider, MedChi.

Contact cips@rx.umaryland.edu with questions regarding your certificate.

To access a course that you previously registered for, log into the portal using the 'Login' button in the top menu. Once you are logged in, click the 'My Account' link located at the top of the page, then click the 'My Courses' button. All of the courses that you have registered for will be listed. Click 'View Files/Launch Training' to launch the course.

If you forgot your password, click on the ‘Forgot Password’ link on the ‘Login’ page.

Contact cips@rx.umaryland.edu for additional help regarding your password.

Contact customer service at cips@rx.umaryland.edu or (410) 706-3381. Please allow 48 business hours for a response.

The Knowledge Enterprise offers continuing education courses for a variety of professional designations. To search for courses by your professional designation, click the 'Courses by Profession' button in the top menu bar. From this page, click the appropriate professional designation. Contact cips@rx.umaryland.edu with any questions.

The University of Maryland School of Pharmacy’s Office of Continuing Pharmacy Education offers professional review of continuing education programs to ensure that all Accreditation Council on Pharmacy Education standards are met. Click here to complete the online application for your program.

In order to receive ACPE credits for your completed activity, you must provide your NABP ID. Please visit www.nabp.net to learn more about the CPE Monitor and to register for your NABP Profile ID Number.

Check the course details for specific information regarding the availability of continuing education credits for a specific course. The CE courses are accredited by:

  • The Accreditation Council for Pharmacy Education (ACPE);
  • The Accreditation Council for Continuing Medical Education (ACCME); and/or
  • The National Association for Healthcare Quality (CPHQ)  
     

The Knowledge Enterprise partners with stakeholders in the U.S. to develop and deliver dynamic online continuing education programs. If you are interested in disseminating your evidence-based program, contact cips@rx.umaryland.edu for more information.

You are able to change your account information by logging into the portal and clicking 'My Account' at the top of the page. Click the 'Edit your Account' button. Update your personal information and click 'Submit' at the bottom of the page to save your changes.

The instructor for each course is posted within the classroom. You may contact the instructor by emailing cips@rx.umaryland.edu.

Yes, you are able to register and participate in as many courses as you like.

Unless otherwise noted, learners have 90 days from their initial course registration date to complete the course. Any exceptions will be noted in the course materials.

Unless otherwise noted in the course materials, the technical requirements to access online courses are listed below. We recommend learners use a tablet or computer for optimal viewing quality. While courses are fully mobile accessible, we do not recommend using your cell phone to view course materials.

  • A computer or mobile device with a stable internet connection (a broadband connection is recommended)
  • A current internet browser, such as Google Chrome, Microsoft Internet Explorer, Mozilla® Firefox, or Apple® Safari® that supports the Adobe® Flash® Player
  • A PDF viewer
  • The ability to view and update Microsoft Word®, Excel®, and PowerPoint® documents.
     

Custom training options are available. Please contact cips@rx.umaryland.edu for more information.

The refund policy for each course can be found within the course materials. Unless otherwise noted within the course information, the refund policy is:

 
  • A refund, less a $15 administration fee, will be processed if cancellations are made within 15 days. Restrictions may apply.
  • Refund requests must be submitted in writing to cips@rx.umaryland.edu.
  • Refunds are not available in the following circumstances:
    • A learner has logged into a course, series, or certificate program
    • A learner has launched course materials
    • Course materials have been shipped
    • Request is made 15 days or more after the registration date.
  • Course registrations are non-transferrable.